My Secret Life as a Spaghetti Coder
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Today I needed to contact UPS Online Tools support because a client just got their rates dropped, and the change is not reflected in our rates and service selection. I tried to describe the problem and question as succinctly as I could, since it said this:
3. Please provide as much detail as possible regarding your request or question including text and/or numbers of any error messages that may appear.: (255 characters maximum)
I must have spent an hour coming up with this:
HowCanIProvdeDetailWit255CharMax? SorryIfMakeNoSens:Client upgrd 2 dalyPckupRate+say rateDrop snce lastYear.Use his dvlpr+accessKey 2 calc shpChrg, but 0 dif in rateReturn. Sys set to use hisRate, or just defaultRate? What can do 2 no ovrchrg his cstmr?
Is it understandable?

I just wanted to write "You've got to be *$^#ing kidding me, right? I've just wasted this much time trying to cram this down into 250 characters, when, if I could just explain it, you could do your job a lot easier."

</vent>

Update: I just wanted to say I am a complete moron. It was a setting in the XML I sent to UPS that was the culprit. And I swear I looked it up and down and didn't see it, until finally one of their level 3 support people pointed it out. My apologies to the UPS tech support whose time I wasted!

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Comments
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Well, in all fairness, you did waste 53 characters with your ranting prologue ;)

Posted by Dan Wilson on Jan 25, 2007 at 01:44 PM UTC - 5 hrs

Trust me, it was the last thing I put in! =)

Posted by Sam on Jan 25, 2007 at 01:52 PM UTC - 5 hrs

I have a question that does not exist in your base of answers , can't I please talk to a real person who can steer me in the right direction, all i want to do is give UPS all my business. Who knows I might someday be one of your largest customers and no one will talk to me. This doesn't compute to me at all.

Posted by Ed Lutkewich on Feb 23, 2007 at 02:10 PM UTC - 5 hrs

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